We find that answers much longer than 250 words require a lot more work for both candidates and reviewers, which is why the 250 word limit is in place across all our customers, and is not customisable in the platform.
The Applied process requires some upfront investment and commitment from candidates (rather than just sending in a CV and cover letter) but to make sure it does not deter good candidates from applying, we limit answers to shorter content. This also saves time when reviewing- as each question should assess a limited number of skills, it makes the process easier for reviewers and requires less time commitment from the team.
If the skills you are assessing for cannot be expressed within the 250 word limit, we suggest splitting into 2 questions assessing skills separately, and doing so in the review guide as well. This could give you a clearer profile of candidate skills.